What are contact cards?
Contact cards contain your company's contact information and let subscribers save your number as a contact in their phones with an associated image and other information.
Does sending a contact card count as sending an MMS?
Yes - sending a contact card does count as sending an MMS message.
Do you need to have a dedicated phone number in order to have contact cards?
Yes - you must have a dedicated phone number in order to create and send your own branded contact card. For more information about dedicated phone numbers, contact the White Glove team (email@example.com).
Does adding your name and tagline reduce the message character count?
No - information in the contact card doesn’t reduce the message character count.
Does adding a logo mean every text will be considered an MMS message?
No - only the initial text message, which includes the contact card attachment, counts as an MMS message.
Are contact cards supported on all devices?
Yes - virtual contact cards are supported on all devices with the exception of a small number of older Android phones. However, we're seeing that all current models (e.g., Samsung Galaxy, Google Pixel) do support this feature.
Is there a way to track the number of subscribers who add a contact card?
Since a contact card is added on a subscriber’s own device, there’s no way to track if the contact card gets added. A good analogy is if you were to send a photo to your friend by text, there’s no way to tell if your friend saved the photo. This is the same for contact cards.