What is the Billable Spend report?

The Billable Spend report gives you access to your per-message costs and carrier fees in the Attentive platform to give you the data you need to track and optimize your month-to-date text message spend. With this functionality you can:

  • Pull personalized on-demand reports with in-app access to pull one-time reports or schedule reports to be sent automatically on a regular basis

  • Manage your monthly text messaging budget, plan what messages to send, and anticipate monthly bills 

What type of data is included in the Billable Spend report?

A detailed breakdown of your per-message costs and carrier fees.

What types of messages are included in the Billable Spend report?

The report includes all campaign and automated messages sent, as well as all received messages.

What is not included in my report?

This report does not include:

  • Base fee charges

  • Shortcode fee charges

  • Charges to meet quarterly commitments

  • Any credits applied to your invoice

How up-to-date is the report?

There is a delay of up to two hours for messages to be included in the report.  For example, messages sent at 2:00 pm will be reflected in the report by 4:00 pm.

How does the report match up to my invoice?

To compare the data in this report to an invoice, first generate the report for the same period as the invoice you wish to compare to.  

  • The image and non-image segment counts on the invoice will match the total MMS and SMS message counts in the Summary tab of the report.  

  • Similarly, the image and non-image costs on the invoice will match the MMS and SMS message costs in the Summary tab of the report.

Additionally, the carrier fees cost line items on the invoice will match the amounts shown on the Carrier Fees by Carrier tab of the report.

The Summary tab breaks down these message counts and costs by Campaign, Automated, and Received messages. Day-by-day details for each type are shown in additional tabs in the report.

What date range can I generate a report for?

Reports can be generated for July 1, 2020 through the present.  The report will not contain any data for dates prior to this.