Quiet hours restrict when marketing messages are sent to subscribers. By default, quiet hours for all marketing messages is between 8PM - 12PM at the local time of the recipient. Each message that was prevented from being sent during quiet hours is queued and sent when quiet hours are over. Note that this also applies to scheduled messages as well as triggered messages.
By default, transactional messages ignore quiet hours, and will send when triggered. For example, if you have an order confirmed transactional journey, and a subscriber purchases something at 2AM, they will receive the transactional text message. For more, check out What are transactional journeys?
To change quiet hours for your brand:
- Sign in to Attentive, and click Settings in the sidebar.
- Click Messages.
- Scroll to Quiet Hours, and use the menus to select a new start and end of quiet hours.
- When you’re done, click Save settings at the bottom of the screen.