Attentive prevents automated messages from sending during Quiet Hours.

Our default quiet hours are between 8PM and 12PM (local time of recipient), but you can edit these to fit your audience's habits. Messages that would have been sent during quiet hours are queued up to send when quiet hours are over.

Note: if a customer triggers a transactional journey, transactional messages will continue to be sent during Quiet Hours.

To edit the quiet hours settings:

  1. Navigate to the Settings tab and then click Messages.

    Quiet_hours_new.png
  2. Scroll to the Quiet Hours section. 
  3. Use the time menu options to specify your "do not send" hours. Note that all times are in the subscriber's time zone. 
  4. Click Save Settings at the bottom of the page to save your preference.