Text to join (TTJ) campaigns let you set up a memorable keyword that subscribers can text to your short code or toll-free number so that they can opt in to become subscribers. In exchange, your customers receive a confirmation text along with the welcome message and offer that you promoted to them.  

Attentive sets up these keywords for you, after which time you can use the Attentive platform to do the following procedures yourself:

Note: Please continue to contact the White Glove team (whiteglove@attentivemobile.com) if you want to:

  • Create new TTJ codes
  • Edit existing TTJ codes
  • Copy existing TTJ campaigns

Preview a TTJ campaign

To preview an existing campaign:

  1. Navigate to the Subscribers tab.
  2. Locate the TTJ campaign on the Sign-up method table, and then click the three dots at the end of the row.
  3. Choose Preview from the menu.

    preview_ttj.jpg

    A preview page of the campaign displays. 

    preview_page.jpg

  4. Review and click X on the top right to exit the preview.

Assign welcome journeys and offers to a TTJ campaign

You can assign a welcome journey or offer to a TTJ campaign (or change these assignments). To do so:

  1. Navigate to the Subscribers tab.
  2. Locate the TTJ campaign on the Sign-up method table, and then click the three dots at the end of the row. 
  3. Click Edit

    edit_ttj.jpg

    The Assign tab displays. 
  4. (Optional) Choose an offer from the menu. 
  5. Choose a welcome journey from the menu. 
  6. Click Save and continue.

    add_an_offer_and_a_welcome_journey.jpg

  7. On the Review tab, review the changes to your offer and welcome journey.
  8. (Optional) If you need to make any changes, click Back and make the necessary changes. Then proceed through the workflow until you reach the Review tab again.
  9. When you are ready to complete your update, click Activate changes.

    text_to_join.jpg

  10. On the confirmation window, click Activate changes.

    confirm_activate_changes_ttj.jpg

    A success message displays, and the changes are now activated.

    ttj_changes_activated.jpg