With the Attentive and ReCharge integration, Shopify clients using ReCharge can set up transactional journeys to send messages (such as subscription confirmed, upcoming charge, charge failed, and subscription skipped) to their subscribers. Additionally, you can install a transactional opt-in checkbox on your ReCharge checkout page, which can help grow your transactional subscriber list. For more information, see Set up transactional messages for ReCharge.

Here's what we cover in this guide:

  • What information to collect from ReCharge
  • How to set up the integration in the Attentive platform

Here's what we don't cover in this guide:

  • How to set up a ReCharge account
  • How to set up an Attentive account

Step 1. Collect ReCharge information

Complete the following steps to collect information about your ReCharge account:

  1. Log in to your ReCharge account and from the dashboard, click Integrations.
  2. Click API tokens… as shown in the following image.
    reint-api-tokens.png
  3. Click Create an API Token to create a token specifically for Attentive.

    Note: If you do not see this option, contact your ReCharge account representative so that it can be enabled for your account.
  4. Enter Attentive in the Token Nickname field.
  5. Enter integrations@attentivemobile.com in the Contact Email field.
  6. Set the following permissions for the following fields:
    Permission Scope
    Orders Read and Write access
    Subscriptions Read and Write access
    Customers Read access
    Store Information Read access

    Note: All other permission fields can be set to No access. The following image shows what your permissions should resemble:
    reint-permissions.png
  7. Click Save.
  8. Copy and save the API Key that was generated for Attentive.

After you collect the information for ReCharge, you can log in to the Attentive platform to complete the integration.

Step 2. Set up the integration in Attentive

Now, complete the following procedure to set up the integration in Attentive’s platform:

  1. Navigate to the integration setup page and select ReCharge.
  2. Enter the following details that you previously collected in step 1:
    • API Key
    • Click Set up integration. Your ReCharge account is now connected to Attentive.

Troubleshooting

If you see an error for your ReCharge journey, confirm that you used the correct API credentials. Otherwise, disconnect the integration completely, and then repeat the integration process.

Questions?

We’re here to help! Contact our White Glove team (whiteglove@attentivemobile.com) to ask about the Attentive + ReCharge integration.