Connect Attentive with Re:amaze to enable your customer support team to directly answer customers' text message responses. With this integration, all messages received from a customer through SMS are forwarded as ongoing threads to your chat system in Re:amaze.

Important to note:

  • Your organization must have the Pro Plan (or above) with Re:amaze to use the SMS channel.
    The customer’s SMS marketing phone number must be present in the Re:amaze platform in order to communicate with them.
  • The customer’s SMS marketing phone number must match between the Re:amaze and Attentive platforms.
  • Your company must have an affiliate user in the Attentive platform. Contact our White Glove team (whiteglove@attentivemobile.com) if you need to confirm.

Here's what we cover in this guide:

  • How to create a new SMS channel in Re:amaze
  • How to set up the integration in the Attentive platform

Here's what we don't cover in this guide:

  • How to set up a Re:amaze account
  • How to set up an Attentive account

Step 1. Create an Attentive channel in Re:amaze

Complete the following steps to create a new channel in Re:Amaze for Attentive messages:

  1. Log in to your Re:amaze account.
  2. Click the Settings icon in the left-side navigation bar and click SMS Channels.
    sms_channels.png
  3. Click the + Add an SMS Channel drop-down in the upper-right corner and select Add a Custom SMS provider.
    custom_channel.png
    The Add an SMS Channel page appears.
  4. Enter the following information:
    • Channel Name—A unique name for this specific channel. It is recommended to name it Attentive SMS.
    • SMS Provider—Select Custom from the drop-down list.
    • Show in Embeddables—This is enabled by default.
    • Webhook URL—Enter the following URL to connect Re:amaze to Attentive:

      https://api.attentivemobile.com/customer-service/messages-basics/vendors/reamaze/companies/{company_id}

      Note that you must enter your unique company ID in the URL. You can contact our White Glove team (whiteglove@attentivemobile.com) for this information.
    • Shared Secret—This is automatically generated for the custom channel. Copy and save this information so that you can use it in Step 2.
    • SMS Number—This is your company’s shortcode. Copy and save this number so that you can use it in Step 2.
      add_sms_channel_fields.png
  5. Click Save.

After you finish setting up the Attentive channel in Re:amaze, you can log in to the Attentive platform to complete the integration.

Step 2. Set up the integration in Attentive

Now, complete the following procedure to set up the integration in Attentive’s platform:

  1. Navigate to the integration setup page and select Re:amaze.
  2. Enter the following details:
    • Webhook Secret—Enter the Shared Secret that was generated in Step 1.
    • Webhook Phone Number—Enter the same SMS Number that was entered in Step 1.
    • Support Confirmation—By default, this setting is on so that SMS replies are forwarded to Re:amaze only if the Support Confirmation Keyword is provided. If this setting were toggled off, all SMS replies will be forwarded to your Re:amaze account. It is recommended to keep this setting toggled on.
      • Important! Ensure that your autoresponder is updated to match the Support Confirmation Keyword, otherwise customers won't know how to reply for support. See Autoresponders for details.
  3. Click Set up integration. Your Re:amaze account is now connected to Attentive.

Questions?

We’re here to help! Contact our White Glove team (whiteglove@attentivemobile.com) to ask about the Attentive + Re:amaze integration.