The autoresponder sends an auto-reply to acknowledge when your subscribers reply to your messages. You can change your auto-response (or turn it off) at any time. Auto replies only send once every 24 hours.

View the following sections:

Edit the autoresponder

Complete the following steps to edit the autoresponder for your customer service integration:

  1. Navigate to the Settings tab and click Messages.
    messages1.png
  2. Scroll to the Autoresponders section.
  3. Enter your auto-reply when your subscribers respond to your messages. See the following image as an example:
    auto-reply.png
  4. Click Save Settings. Your message settings are now updated.

Edit the autoresponder for customer service integrations

If you have a customer service integration, you must make sure that the Support Confirmation Keyword is present in the autoresponder. To do so, complete the following steps: 

  1. Navigate to the Settings tab and click Messages.
    messages1.png
  2. Scroll to the Autoresponders section.
  3. Enter your auto-reply with the Support Confirmation Keyword so that your subscribers can reply with the keyword. For example, the image shows HELP as the Support Confirmation Keyword:
    auto_reply_cx.png
  4. Click Save Settings. Your message settings are now updated.

Turn off the autoresponder

Complete the following steps to turn off the autoresponder:

  1. Navigate to the Settings tab and click Messages.
    messages1.png
  2. Scroll to the Autoresponders section.
  3. Unselect (disable) the Default Reply checkbox to disable the autoresponder.
    disable_auto_reply.png 
  4. Click Save Settings. Your message settings are now updated.