Connect Attentive with Punchh, a loyalty platform, to grow your list of SMS subscribers. You can reward your customers with loyalty points when they sign up to receive SMS marketing campaigns. After a subscriber opts-in to receive messages, Attentive can pass back the subscriber’s email address and phone number to your Punchh account. With this integration, you can also send targeted campaigns and journeys to your loyalty subscribers through Attentive.

Note the following:

  • A subscriber’s phone number must exist in Punchh for the SMS status in Punchh to be updated.
  • If the phone number doesn’t exist in Punchh, the SMS status is not updated.
If you’d like to upload a Punchh segmentation list to the Attentive platform, see Punchh: SFTP integration.


Here’s what we cover in this guide:

  • What information to send to Punchh
  • How to set up the integration in the Attentive platform

Here’s what we don’t cover in this guide:

  • How to set up a Punchh account
  • How to set up an Attentive account

Prerequisites

Contact our White Glove team (whiteglove@attentivemobile.com) and ask for your unique Attentive API token and key. This must be used in order to set up the configuration in the Punchh platform.

Step 1. Contact your Punchh representative

Contact your account representative at Punchh and ask them to enable the SMS feature and set up the SMS Service Configuration. Make sure to provide them with the Attentive API token and key that you collected in the Prerequisites section.

Additionally, ask them to provide you with the following information (to be used later in Step 2):

  • Your Punchh Base URL
  • The Business UUID
  • Your unique Client ID and Secret

Step 2. Set up the integration in Attentive

Now, complete the following procedure to set up the integration in Attentive’s platform:

  1. Navigate to the integrations setup page and select Punchh.
  2. Enter the following details that were previously collected in Step 1:
    • Base URL
    • Business UUID
    • Client ID
    • Secret
  3. Click Set up integration. Your Punchh account is now connected to Attentive.

Questions?

We’re here to help! Contact our White Glove team (whiteglove@attentivemobile.com) to ask about the Attentive + Punchh integration.