Experience real-time order tracking notifications through SMS with the power of the Attentive and ShippingChimp integration.

With this integration, you can:

  • Deliver ShippingChimp real-time tracking through SMS notifications from Attentive. Customers can receive order tracking information, such as orders placed, order In transit, delays, and much more.
  • Provide real-time post-purchase delivery notifications from pickup to delivery.
  • Predict delivery delays and alert your customers through email and SMS.

Prerequisites

Ensure that you meet the following requirements in order to set up this integration:

  • Your Shopify store must be integrated with ShippingChimp.
  • You must have an active ShippingChimp and Attentive account.

Now, complete the following procedure to set up the integration.

Steps to set up the integration

  1. Log in to ShippingChimp.
  2. Go to Integrations > Non Integrated > Marketing Automation.
  3. Click Attentive on your ShippingChimp Portal.
  4. Click Authorize, as shown in the following image.
    authorize.png
    You are redirected to the Attentive platform.
  5. Click Authorize.
    authorize2.png
    You are redirected to ShippingChimp.
  6. Click Configure for the Attentive integration.
    configure.png

Your integration setup is now complete.

Create custom event triggers

The following table outlines the ShippingChimp custom triggers that are available in Attentive.

Category Event Attentive Trigger Event
Order
  • Order Received
  • Fulfillment
  • ShippingChimp Order Received
  • ShippingChimp Fulfillment
Tracking Events
  • Picked Up
  • Dispatched
  • In Transit
  • Shipment On Hold
  • Exception
  • Attempted
  • Delivered
  • Out For Delivery
  • ShippingChimp Picked Up
  • ShippingChimp Dispatched
  • ShippingChimp In Transit
  • Shipment On Hold
  • ShippingChimp Exception
  • ShippingChimp Attempted
  • ShippingChimp Delivered
  • ShippingChimp Out For Delivery
Disputes
  • Returns
  • Lost
  • Damage
  • ShippingChimp Returns
  • ShippingChimp Lost
  • ShippingChimp Damage


You can create a dynamic segment in Attentive using the custom attributes from ShippingChimp. The values are sent through as custom attributes to Attentive.

The following image shows that a user selected an Out For Delivery event notification:

out_for_delivery.png

Questions?

We’re here to help! Contact help@shippingchimp.com to ask about the Attentive + ShippingChimp integration.